What is ISO 29990 : 2010 ??
Learning Service Provider (LSP), Learning Service, Learner, Facilitator, Evaluation of Learning, Transfer of Learning, Award, Competency, Continuous Professional Development are few basic terms used in this standard. ISO 29990 : 2010 is basically subdivided into two areas: learning services and management at the learning service provider. This Standard is the first Standard for learning providers that is valid and applied on an international level. The ISO 29990 : 2010 Standard focuses on the competency of LSPs. It is intended to assist organizations and individuals to select an LSP who will meet the organization's needs and expectations for competency and capability development and can be used to certify LSPs.
ISO 29990 : 2010 Scope :
ISO 29990 : 2010 Standard specifies basic requirements for providers of learning services in non-formal education and training.
In cases where the learning service provider is part of an organization that delivers products (goods and services) in addition to learning services, this International Standard only applies to the unit providing the learning services.
Examples of non-formal education and training could include vocational training, life-long learning and in-company training (either outsourced or in-house).
Benefits of Implementing an ISO 29990 : 2010 Program :
By implementing a ISO 29990 : 2010 program, we can eliminate costs that result from poor quality in terms of Education Service, wastage, and Customer Relations. Besides, there are other benefits associated with ISO 29990 : 2010 such as:
- Customer Focus.
- Leadership & Involvement of People.
- Process & System Approach to Management.
- Continual Improvement.
- Factual approach to decision making.
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